State Farm® Insurance Agent Brian Arends
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chase Clark
September 6, 2024
5
out of
5
rating by Chase Clark
"Melanie Cox went above and beyond to assist me with policies for both my auto and renters insurance coverage. It was very reassuring to have an actual caring and concerned person helping me instead of the multiple online quotes that use false advertising to reel you in. I highly recommend Melanie and the Brian Arends, State Farm agency, located in Frankfort, Kentucky. Thank you!"
We responded:
"Chase, thank you for your wonderful review! I'm glad to hear that Melanie was able to assist you with your auto and renters insurance needs. It's important to us that our clients feel supported and valued. Your recommendation means a lot to our office. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Brian Arends - State Farm Insurance Agent, Prospect, KY"
Brian Jones
August 30, 2024
5
out of
5
rating by Brian Jones
"Have had homeowners and car insurance with Brian Arends for more than 15 years. Always get outstanding service with policy changes and claims assistance. Highly recommend."
We responded:
"Brian, thank you for your loyalty over the past 15 years! I'm happy to know you've consistently received outstanding service with your homeowners and auto insurance. Your recommendation means a lot to us. If you ever need further assistance, our office is here to help. - Brian Arends - State Farm Insurance Agent, Prospect, KY"
B B
August 25, 2024
5
out of
5
rating by B B
"I ran into a rough spot with multiple claims in a short period of time and Lily has always been there for me. We all live busy lives and she took care of everything that she could for me and I greatly appreciate her and the team."
We responded:
"Thank you for your kind review. I'm glad Lily and our team could support you during a challenging time. We appreciate your trust in us and are always here to help with any future needs. - Brian Arends - State Farm Insurance Agent, Prospect, KY"
Lance Kohler
August 6, 2024
5
out of
5
rating by Lance Kohler
"Brian's team has been extremely helpful, especially Kathy! Thank you!"
We responded:
"Hey Lance, Thanks a lot for the awesome review! I'm really glad Kathy and the team have been able to help you out. If you ever need anything else, we're here for you! - Brian Arends - State Farm Insurance Agent, Prospect, KY"
Edom Solomon
June 26, 2024
5
out of
5
rating by Edom Solomon
"I was so pleased with the service I received. Kathy Davis has gone above and beyond to assist me."
We responded:
"Edom, I'm ecstatic to hear that Kathy went above and beyond to assist you! Providing exceptional service is our top priority, and we're grateful for your positive feedback. If you ever need assistance in the future, our office is here for you. Brian Arends - State Farm Insurance Agent, Prospect, KY"
Michael Swicegood
June 18, 2024
5
out of
5
rating by Michael Swicegood
"Kathy Davis just recently wrote 2 policies for me. She was very helpful and attentive. Highly recommend."
We responded:
"Kathy, I'm pleased to hear that you found her helpful and attentive in setting up your policies! We're grateful for your recommendation and look forward to assisting you with any future insurance needs. Thank you for choosing our office! - Brian Arends - State Farm Insurance Agent, Prospect, KY"
Sherry Silva
May 11, 2024
5
out of
5
rating by Sherry Silva
"Brian has been our insurance agent since 2004. We are very pleased with the staff and their responsiveness"
We responded:
"Sherry, your loyalty since 2004 is truly appreciated! I'm glad to hear that you are pleased with our responsive staff. Providing exceptional service to long-standing customers like you is what we strive for every day. Thank you for your support! Brian Arends - State Farm Insurance Agent, Prospect, KY"
Britt Crawford
April 30, 2024
5
out of
5
rating by Britt Crawford
"Brian Arends office in general, and Darbi Hagewood in particular, have been fantastic to deal with as a new customer. Darbi made the complicated process of starting new policies for homes, autos and even an umbrella policy more painless than I could have hoped. Darbi is very knowledgeable, communicates really well and ultimately delivered the coverage I needed quickly and with no drama. Highly recommended!"
We responded:
"Hi Britt! We greatly appreciate your positive feedback! Darbi exemplifies our commitment to excellent service, and it's wonderful to hear that she made your experience seamless! Thank you for recommending us! Should you require any further assistance, please don't hesitate to reach out! - Brian Arends - State Farm Insurance Agent | Prospect, KY"
Stephanie Galeas
April 25, 2024
5
out of
5
rating by Stephanie Galeas
"I had an amazing experience with this Agency! Brian is an excellent professional."
We responded:
"Thanks, Stephanie! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us. - Brian Arends - State Farm Insurance Agent"
Sanjay Srivastava
April 23, 2024
5
out of
5
rating by Sanjay Srivastava
"It was great to work with Kathy in Brian Arends office. She was extremely helpful."
We responded:
"Thank you so much, Sanjay! I appreciate you letting us know that Kathy provided valuable assistance during your time with us. We appreciate your feedback and look forward to the opportunity to work with you again. - Brian Arends - State Farm Insurance Agent, Prospect, KY"
Lucas Pineiro
March 26, 2024
5
out of
5
rating by Lucas Pineiro
"5 out of 5 stars because of Kathy. She was fantastic to work with and saved us a fortune on car insurance"
We responded:
"Lucas, we are thrilled to hear that Kathy provided you with fantastic service and helped you save on your car insurance. Our team at Brian Arends - State Farm Insurance Agent works hard to ensure our clients receive the best coverage at the best rates. Thank you for choosing us to protect what matters most to you."
Natalie Wimsatt
March 26, 2024
5
out of
5
rating by Natalie Wimsatt
"Great experience working with Kathy and the team! I thought we were getting a good deal elsewhere, but Kathy was able to find ways to help us save more than we expected while still giving us either the same or better coverage. We now have 3 autos insured, home and flood. Excellent customer service and communication. 10/10."
We responded:
"Wow, we are thrilled to hear about your great experience working with Kathy and the team! It's wonderful to know that they were able to help you save more than expected while providing excellent customer service and communication. We appreciate your kind words and look forward to continuing to provide you with top-notch coverage for your autos, home, and flood insurance needs. Thank you for choosing Brian Arends - State Farm Insurance Agent, Prospect, KY."
Terri Roberts
February 26, 2024
5
out of
5
rating by Terri Roberts
"Kathy was very helpful and prompt with her reply's"
We responded:
"Terri, thank you for the shoutout for Kathy! Our office loves being your good neighbor."
Virginia Kartha
February 14, 2024
5
out of
5
rating by Virginia Kartha
"We've been with Brian Arends for a few years now and have had nothing but good experiences. They make everything SO easy, they always get right back to you when you have an issue, and they have actual people who answer the phone (not a robot). We had our insured boat get hit by a tornado in 2021 and they made the whole process so easy. Highly recommend."
We responded:
"Virginia, thank you for sharing your experience! We strive to make things easy and provide prompt assistance. Your recommendation means a lot to us!"
K P
December 18, 2023
5
out of
5
rating by K P
"Just want to express my gratitude to Brian Arends and admin Kathy K when I was out alone and my battery died on me.. it was a rainy day, was stranded and I was really anxious.. I called my State Farm office- which wasn't too far from my location at the time and before emergency service arrived- Brian drove over to me and jumped my car- then followed me home to ensure I was safe. I appreciate this going the extra mile service so much! I have been with State Farm for years now and just truly appreciated the help on this day."
We responded:
"I'm genuinely touched by your kind words, and I'm so glad I could assist you when you needed it most. It was my pleasure to help jumpstart your car and make sure you got home safely, especially on a rainy day when being stranded can be quite distressing. Your loyalty as a long-time State Farm customer means a great deal to me. If you ever need assistance in the future, don't hesitate to reach out. Thank you for your trust and for sharing your experience!"
Haley Church
November 15, 2023
5
out of
5
rating by Haley Church
"Brianna Bozeman was extremely helpful and knowledgeable when helping me set up my home and auto insurance. She was timely in her replies, and helped to answer all of my questions thoroughly. I was even more shocked when she delivered my quote and saved me almost $400 dollars a year!! If you need any type of insurance you will be in great hands with the team at Brian Arends State Farm!"
We responded:
"Thank you for sharing your positive experience with our team, Haley! We're pleased to hear that our staff was helpful, knowledgeable, and timely in addressing your home and auto insurance needs. Saving you almost $400 a year is fantastic news! If there's anything else you require or any further questions, please don't hesitate to reach out. We appreciate your trust in us."
marcia didier
November 14, 2023
1
out of
5
rating by marcia didier
"Great service until you have a claim and then they don’t want to facilitate and help you with your claim. You have to do all the legwork, so what’s the point of having an agent?"
We responded:
"Marcia, Thanks for your feedback and I am sorry about your experience with my office. We handle hundreds of claims each year and do our best to help each customer recover. Occasionally, we do fall short in this process, from there we evaluate the situation and use it as a learning opportunity. Thanks again. Brian"
Victor Herrera
October 27, 2023
5
out of
5
rating by Victor Herrera
"Lucia muy amable y profesional."
We responded:
"Thank you, Victor! "
Penelope Lewis
October 10, 2023
5
out of
5
rating by Penelope Lewis
"Melanie Childers was so helpful and kind throughout my insurance search. I highly recommend State Farm."
We responded:
"Penelope, thank you so much for the five star rating and the kind words for our team members! We really appreciate your recommendation!"
Chris Clayton
October 3, 2023
5
out of
5
rating by Chris Clayton
"These guys are on top of it. I needed a copy of a form sent to me so I went to the app, put in the request and almost immediately received the the document I requested. I have been with Brian for several years, he and his staff are always there for me when I need them"
We responded:
"Thank you so much Chris for your wonderful feedback! We're thrilled to hear about your positive experience with our services and we're thankful for your continued business with us. Please let us know if there's anything else we can do for you, we're here to help!"
Lori
September 29, 2023
5
out of
5
rating by Lori
"The staff is courteous, welcoming, and professional. Darbi is always helpful in setting up and maintaining multiple policies and handles any questions that arise promptly and efficiently."
We responded:
"Thank you Lori for the five stars! We're thrilled to hear that Darbi provided you with an excellent service and helped you find the best insurance options. Your trust means the world to us, and we're here whenever you need assistance."
Vickie Henley
September 27, 2023
5
out of
5
rating by Vickie Henley
"Everyone in this office is very will trained and professional. Thank you for all you done for me and the family."
We responded:
"Thank you Vickie! Your recommendation is highly appreciated, and we look forward to assisting you in the future."
Edward Gullett
September 26, 2023
5
out of
5
rating by Edward Gullett
"Extremely nice employees. Answered all of my questions and we were able to figure out a great rate. Can’t recommend them enough."
We responded:
"Thank you Edward, your recommendation means a lot to us, and we're glad we could be of assistance. If you ever need anything in the future, please don't hesitate to reach out, we're here to help!"
Carrie Smith
August 16, 2023
5
out of
5
rating by Carrie Smith
"Melanie Childers at this agency is awesome. She has been very helpful with setting up our multiple policies with State Farm."
We responded:
"Carrie - Thank you so much for this wonderful feedback and 5-star rating! I'm so happy to hear that Melanie was able to help you out with everything. Don't hesitate to reach out to us if you need any further assistance."
Heather Stewart
August 11, 2023
5
out of
5
rating by Heather Stewart
"The staff is amazing and very helpful."
We responded:
"Thanks Heather for the five stars! We truly appreciate your business."